Shipping & Returns
TERMS OF SALE:
All orders must be paid in full prior to shipping.
We do not ship COD.
*Free shipping does not include wax blocks
Shipping and handling charges are added to the order total and are based on weight and distance from our warehouse.
Shipping charges will be calculated and displayed in the cart before final check out.
Our candles are all hand made, and to reduce shipping costs to the customer please allow 1-2 weeks for shipping. Most orders will ship within 2-3 days of placing your order.
If faster shipping is required please choose that option at checkout or email us and we can arrange faster shipping at a higher cost.
Any items shipped outside of Canada or the U.S.A. requires special shipping, please email us when ordering outside of these countries and we can work out the best method and price for shipping to your country.
DAMAGED MERCHANDISE ~ RETURNS:
Our staff takes great care in packing all orders; however, should your order arrive with obvious damage due to shipping, return it to us within 5 days of receipt in its original, unused condition and we will replace the item or refund the price of the item.
Keep all packaging materials for claim purposes and please take pictures of the damaged item(s).
Customer must obtain a return number from Canada Candle by phone or email before returning the product.
We regret that we cannot extend refunds to cost of shipping for either delivery or returns.
Call us! 1.877.688.3058
Email us! firstname.lastname@example.org